AI Pricing

Understanding Facilio AI Credits

How pricing works, what each capability costs, and how to stay in control.

Commercial model

How Facilio AI pricing works

Facilio AI is priced on usage. You pre-purchase Facilio AI credits — 1 credit = $0.01 USD — and consume them across the capabilities you turn on.

Capabilities

Credit costs by capability

Capability	What it does	Credit cost
Help Desk AI Suite
Voice AI	Auto-creates work orders from inbound calls — intake, triage, and dispatch.	150 credits per call
WhatsApp AI	Conversational work order intake and updates over WhatsApp.	150 credits per session
Email AI	Parses inbound service emails into structured work orders.	150 credits per session
FM Assistant Suite
Copilot	AI assistant for FM teams — answers questions and takes action across the CMMS.	50–250 credits* per session
OpsVision	Generates periodic operational reports in natural language.	150–500 credits* per report
Contract Pulse	Reviews vendor and service contracts; surfaces risk, terms, and obligations.	150–300 credits* per contract
Add-on Capabilities
Photo Validator	Compares before / after photos and accurately estimates job completion efficacy.	5 credits per photo
Smart Findings	Turns inspection photos into findings and work orders.	5 credits per photo
Document Validator	Extracts and validates data from contractor-, incident- or financial-related documents.	5 credits per page

* Range depends on session length, data volume, or document complexity. Contract Pulse pricing is indicative. Volume discounts are available for high-volume engagements.

Cost controls

How customers stay in control

Natural cost ceiling

Pre-purchased credits cap your spend — no overage billing, ever.

Cap by use case

Allocate credits per capability — Helpdesk AI, Copilot, OpsVision, etc.

Cap by user or team

Restrict access by site, team, or role — perfect for phased rollouts.

Real-time visibility

Live admin console — consumption by capability and by user, exportable.

In practice

What this looks like in practice

An illustrative month for a single-site operation.

Usage	Volume	Credits
Inbound service calls (Voice AI)	500 calls	75,000
Photo-based Validator	2,000 photos	10,000
Subcontractor work completion — (or) invoice / quote validation	100 docs × ~3 pages	1,500
OpsVision reports	20 reports	6,000 (avg)
Monthly total	—	~92,500 credits ≈ $925

Estimate your own month

Voice AI calls 150 credits per call

75,000 credits

WhatsApp AI chats 150 credits per session

0 credits

Email AI chats 150 credits per session

0 credits

Photo Validator 5 credits per photo

10,000 credits

Document Validator (and Auto-fill CMMS records) 5 credits per page

1,500 credits

OpsVision reports ~300 credits per report (avg)

6,000 credits

Copilot sessions ~150 credits per session (avg)

0 credits

Estimated monthly total 92,500 credits · $925

Try it

Pilot allocation

Sample pilot allocation

500,000 Facilio AI credits

≈ $5,000 USD · 2 month evaluation period

After the pilot, Facilio co-builds a usage-based pricing model with you based on actual consumption.

FAQ

Common questions

How do we avoid burning through a year's worth of credits in three months?

Set per-capability and per-user caps in the admin console. Start with the use cases that have the clearest ROI (typically Voice AI and Photo Readings). Review consumption weekly during pilot — Facilio's CSM partners with you on this.

Can we set an enterprise-wide cost cap?

Yes. Pre-purchased credits are themselves a cap, and you can layer additional limits by business unit, site, or function. No automatic top-ups — the customer always controls how many credits are added.

Is AI priced per user, like the rest of Facilio?

No. AI is priced strictly on consumption (credits), independent of named user licenses. This avoids the management overhead of per-user AI licensing in large organizations.

What happens after the pilot?

We co-build a usage-based pricing model with you based on actual pilot consumption — by capability and by site. No sticker shock at the end of the pilot.

Ready to put Facilio AI to work?

Start with a 2-month pilot — we'll co-build a usage-based pricing model with you based on actual consumption.

Request an AI agent demo