Work order management software

Take full command of work orders across multiple sites in one place

Efficient, paperless and mobile. Facilio’s CMMS work order software keeps you on top of work orders with on-the-go approvals, updates and configurable drill-down dashboards.

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An image of Facilio’s work order management module, showcasing tasks, statuses, priority levels, and site locations to streamline maintenance management.

Trusted by the world’s largest property operations firms

Why most work order software fail at portfolio scale

Here’s where legacy work order systems fail

Fragmented intake means several missed requests

Work orders get lost when requests come via calls, emails, and chat apps, creating blind spots and duplicates.

Slow, manual scheduling leaves work orders idle

Relying on coordinators delays assignments, extends downtime, and increases costly repeat visits.

No parts visibility causes costly delays

Technicians reach sites without the right materials, forcing extra trips and lengthening job completion times.

Mobile gaps slow decisions and job closeout

Without mobile access, updates and approvals pile up, putting SLAs and asset uptime at risk.

Centralized work order control

Track and manage every work order in one place

Real-time portfolio view – See job status, assigned technician, and SLA deadlines across all sites instantly.

Unified request intake – Collect all maintenance requests in your work order management system for faster triage and zero missed jobs.

Full stakeholder visibility – Let tenants, vendors, and managers track progress via work order mobile and web app portals.

Facilio dashboard showing a service catalog for streamlined spare parts inventory management within a work order platform, enhancing technician access to essential parts and tools.

Automated scheduling and workflows

Assign and close work orders faster

Smart job assignment – Use rules and technician availability to allocate work instantly, reducing downtime.

Proactive maintenance scheduling – Automate recurring tasks in your work order system for maintenance to avoid SLA breaches.

No follow-up delays – Track progress and ensure timely closure without manual check-ins or status calls.

Facilio mobile app interface displaying work orders, enabling stakeholders to approve, update, and track orders remotely, with notifications for job status updates.

Mobile-ready work order access

Manage work orders from anywhere

Instant notifications – Receive real-time alerts in your work order app for new requests, updates, and approvals.

Offline functionality – Continue working without connectivity; sync updates when back online.

All-in-one mobile dashboard – Access your CMMS work order system to view, update, and close jobs on the go.

Facilio scheduling interface on mobile, showing automated workflows for proactive maintenance and job-specific schedules, from urgent repairs to routine tasks.

Integrated inventory and parts

Keep every work order stocked and ready

Live inventory tracking – Monitor part availability directly in your work order maintenance software to avoid mid-job delays.

Automatic stock alerts – Get notified before parts run out, so replenishment happens before work stalls.

Parts-to-job linking – Reserve required materials for each work order to prevent repeat site visits.

Client management system for appointment scheduling, communication, and portfolio tracking in real-time.

Customizable work order reporting

Create tailored work order PDFs instantly

Dynamic work order customization – Select exactly which details to include, from progress and costs to client or vendor signatures.

Configurable settings – Choose up to 12 fields, set signature requirements, and personalize sections like remarks, status, and attachments.

Flexible PDF generation – Generate work order reports on demand and update template settings anytime via the Settings Web Tab.

Bi-directional ServiceNow integration

Sync incidents and work orders in real time

Seamless cross-platform updates – Keep ServiceNow incidents and Facilio work orders synchronized automatically without manual entry.

Unified facility and IT workflows – Eliminate data silos and improve accountability across maintenance and IT operations.

Error-free ticket management – Reduce duplicate records and miscommunication with instant, bi-directional status updates.

Work order software tailored to your specific industry needs

Keep healthcare operations running without disruption

Streamline clinical maintenance requests

Capture and route work orders from wards, labs, and clinics instantly so patient areas stay fully functional.
Prioritize mission-critical repairs

Flag and escalate urgent tasks in your work order software to protect critical equipment like sterilizers, imaging machines, or HVAC serving surgical suites.
Maintain readiness for inspections

Organize all maintenance logs, asset histories, and task records in your work order management system to prove compliance during health and safety audits.

educational-facility-management-platform

Create Safer, Smarter Campuses with Unified Facility Management

Ensure learning continuity

Track, inspect, and service classroom assets before they impact academic delivery.
Guarantee student & staff safety

Digitize inspections for labs, kitchens, dorms, and public spaces campus-wide.
Streamline service response times

Empower faculty and students to report issues directly—no delays, no gaps.

smart-real-easte-facility-management-platform

Keep tenants satisfied and assets performing at peak

Centralize tenant service requests

Log, track, and assign every repair or maintenance request in one property management work order software to ensure nothing slips through the cracks.
Stay ahead of recurring building maintenance

Automate preventive tasks for HVAC, elevators, and common areas to prevent costly downtime or tenant complaints.
Deliver portfolio-wide performance visibility

Monitor job progress, response times, and vendor performance across all properties with a connected work order system.

Create a seamless, comfortable workplace experience

Resolve employee requests faster

Capture and route work orders for seating changes, equipment repairs, or comfort issues with minimal disruption.
Keep building systems running smoothly

Manage HVAC, lighting, and access control systems in your CMMS work order system to ensure workplace comfort and safety.
Coordinate vendors and in-house teams

Schedule and track cleaning, security, and maintenance providers in one work order software for smoother service delivery.

advanced-software-for-facility-management-services

Streamline service delivery and prove contract value

Manage diverse client portfolios in one place

Track and execute work orders across multiple client sites in a single work order management system, without juggling separate tools.
Meet and exceed SLA commitments

Prioritize and schedule tasks based on contract terms, tracking progress in your work order system for maintenance to avoid penalties.
Optimize technician and vendor performance

Dispatch the right resource faster, track resolution times, and use performance data to improve future service delivery.

retail-store-facilities-management-system

Keep stores running and customers coming back

Respond instantly to in-store issues

Log and assign work orders for refrigeration, lighting, and POS equipment before they disrupt sales.
Reduce downtime for critical assets

Use work order maintenance software to prioritize and track HVAC, cold storage, and other high-impact systems across all locations.
Maintain consistent brand standards

Ensure every store meets cleanliness, safety, and operational guidelines through scheduled, tracked work orders.

Healthcare

Education

Real Estate

Office Spaces

FM Service

Retail

From healthcare to retail, see how we tailor our platform to your operational needs.

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“FMs rely on outdated tools, forcing clients to adapt to inefficient processes. Facilio provides real-time reports and comprehensive IoT and sustainability insights for growth.”

— Mark Hazelwood,
Managing director, Q3 FM

200+
Locations

3x
Contracts won

2x
Revenue growth

Company size
Enterprises

Industry
Facility services

Read case study

Ready-to-deploy O&M efficiencies served with modularity

There is no one-size-fits-all solution when it comes to deploying a CMMS.

Pick and choose the modules you need to realise the true value of your properties.

CMMS software

Asset management

Maintenance management

Field Service Management

Manage every work order with speed, clarity, and control—across every site.

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Frequently Asked Questions

Why should I choose Facilio's work order software?

Facilio's work order software offers a comprehensive solution for managing work orders, automating workflows, and optimizing resource scheduling.The platform helps reduce downtime, increase efficiency, and streamline multi-site operations by integrating real-time tracking and customizable workflows

What key features does Facilio's work order software offer?

Key features include real-time work order scheduling, automated notifications, integration with preventive maintenance programs, customizable templates, and detailed reporting. Facilio allows for calendar-based dispatch and drag-and-drop job assignments to avoid conflicts and ensure efficient task completion.

What does work order software do?

Work order software automates and simplifies the entire process of creating, assigning, tracking, and completing maintenance tasks. By centralizing these tasks in one platform, it helps reduce manual effort, ensures real-time visibility, and increases operational efficiency across multi-site facilities.

How can I track my work orders?

Tracking work orders is seamless with a work order management system that provides a single dashboard for real-time updates. You can monitor the status of tasks, receive notifications, and ensure timely execution of maintenance requests through automated workflows.

How is work order software different from a CMMS?

While both work order software and a CMMS (computerized maintenance management system) handle maintenance operations, work order software specifically focuses on managing work orders, scheduling tasks, and ensuring completion.A CMMS, on the other hand, provides a broader scope, covering asset management, preventive maintenance and inventory management.

What types of work orders can be managed?

With work order management software, you can handle various types of work orders, including corrective, preventive, emergency and routine maintenance. Each type of task can be easily scheduled and customized based on urgency and priority, ensuring efficient operations.

What information should a work order contain?

A well-structured work order should include details such as task description, priority level, assigned personnel, required tools, due dates, and any specific instructions. With customizable templates, you can streamline work order processing and ensure consistency across your operations.

How much will it cost to implement Facilio's work order management software?

The cost of implementing Facilio's work order management system can vary depending on the features and scale of your operations. By automating tasks and centralizing work orders, businesses can achieve significant savings in both time and resources, making the investment worthwhile.

Which industries can benefit from work order software?

Industries such as real estate, healthcare, retail and facilities management greatly benefit from using Facilio's work order management software. Whether managing multi-site operations or ensuring compliance through routine maintenance, this tool optimizes workflows for a range of sectors.

How can I tell if Facilio's work order software is right for my business?

If your business deals with frequent maintenance tasks, requires multi-site coordination, or needs a variety of maintenance workflows, then Facilio's work order software is an ideal solution. It helps streamline operations, improves task visibility, and enhances overall productivity.

Is Facilio's work order system compatible with other platforms?

Yes, Facilio's work order management system integrates seamlessly with other tools such as asset management software, CMMS, and ERP systems, allowing you to create a unified operational environment without disruption.See all integrations that Facilio supports >

Can I use this software for preventive maintenance?

Definitely! Facilio's work order management software supports preventive maintenance, allowing you to schedule tasks in advance and automate workflows to prevent equipment failures. This ensures that your assets are maintained at peak performance with minimal downtime.