Work order management software

Work order software that keeps every task on track—across your portfolio

Name: Facilio - Computerized maintenance management system software
Rating: 4.7 (76 reviews)

Manage tenant requests, technician updates, and vendor performance in real time. Facilio unifies multi-site operations for consistent service delivery.

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An image of Facilio’s work order management module, showcasing tasks, statuses, priority levels, and site locations to streamline maintenance management.

Trusted by the world’s largest property operations firms

Why most work order software fail at portfolio scale

Here’s where legacy work order systems fail

Fragmented intake means several missed requests

Work orders get lost when requests come via calls, emails, and chat apps, creating blind spots and duplicates.

Slow, manual scheduling leaves work orders idle

Relying on coordinators delays assignments, extends downtime, and increases costly repeat visits.

No parts visibility causes costly delays

Technicians reach sites without the right materials, forcing extra trips and lengthening job completion times.

Mobile gaps slow decisions and job closeout

Without mobile access, updates and approvals pile up, putting SLAs and asset uptime at risk.

Centralized work order control

Track and manage every work order in one place

Real-time portfolio view – See job status, assigned technician, and SLA deadlines across all sites instantly.

Unified request intake – Collect all maintenance requests in your work order management system for faster triage and zero missed jobs.

Full stakeholder visibility – Let tenants, vendors, and managers track progress via work order mobile and web app portals.

Work order management software dashboard showing tasks, vendors, and SLAs.

Automated scheduling and workflows

Assign and close work orders faster

Smart job assignment – Use rules and technician availability to allocate work instantly, reducing downtime.

Proactive maintenance scheduling – Automate recurring tasks in your work order system for maintenance to avoid SLA breaches.

No follow-up delays – Track progress and ensure timely closure without manual check-ins or status calls.

Online work order system with request details, statuses, and vendor tracking.

Mobile-ready work order access

Manage work orders from anywhere

Instant notifications – Receive real-time alerts in your work order app for new requests, updates, and approvals.

Offline functionality – Continue working without connectivity; sync updates when back online.

All-in-one mobile dashboard – Access your CMMS work order system to view, update, and close jobs on the go.

Work order scheduling software with technician assignments in calendar view.

Integrated inventory and parts

Keep every work order stocked and ready

Live inventory tracking – Monitor part availability directly in your work order maintenance software to avoid mid-job delays.

Automatic stock alerts – Get notified before parts run out, so replenishment happens before work stalls.

Parts-to-job linking – Reserve required materials for each work order to prevent repeat site visits.

Mobile work order tracking system with job details, updates, and approvals.

Customizable work order reporting

Create tailored work order PDFs instantly

Dynamic work order customization – Select exactly which details to include, from progress and costs to client or vendor signatures.

Configurable settings – Choose up to 12 fields, set signature requirements, and personalize sections like remarks, status, and attachments.

Flexible PDF generation – Generate work order reports on demand and update template settings anytime via the Settings Web Tab.

Work order management software showing maintenance request details and status.

Bi-directional ServiceNow integration

Sync incidents and work orders in real time

Seamless cross-platform updates – Keep ServiceNow incidents and Facilio work orders synchronized automatically without manual entry.

Unified facility and IT workflows – Eliminate data silos and improve accountability across maintenance and IT operations.

Error-free ticket management – Reduce duplicate records and miscommunication with instant, bi-directional status updates.

Work order tracking software generating a PDF report with asset and job details.

Work order software tailored to your specific industry needs

Healthcare work order management system tracking requests and compliance logs.

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Keep healthcare operations running without disruption

Streamline requests easily

Capture and route clinical work orders quickly to keep wards and patient areas functional.
Prioritize critical repairs fast

Escalate urgent tasks in your work order software to protect vital equipment and systems.
Maintain compliance easily

Organize logs and asset histories in your work order management system for inspections and audits.

Property management work order software managing tenant requests and SLA tasks.

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Keep tenants satisfied and assets performing at peak

Centralize tenant requests quickly

Log and manage every tenant repair in one property management work order software platform.
Stay ahead of upkeep

Automate HVAC, elevator, and common area maintenance to avoid tenant complaints and costly downtime.
Gain portfolio visibility instantly

Monitor SLA compliance and vendor performance across properties with a work order system.

CMMS work order system managing HVAC, lighting, and employee service requests.

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Create a seamless, comfortable workplace experience

Resolve employee requests faster

Route seating changes, equipment repairs, or comfort issues as work orders without disrupting daily work.
Keep building systems reliable

Manage HVAC, lighting, and access control through your CMMS work order system for reliable comfort.
Coordinate vendors easily

Track cleaning, security, and maintenance providers in one work order software for smoother delivery.

Work order management solution for multi-site facility service delivery and SLAs.

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Streamline service delivery and prove contract value

Manage portfolios effortlessly

Oversee diverse client sites in one work order management system without juggling multiple tools.
Meet SLAs with ease

Schedule and track maintenance tasks in a work order system for maintenance to reduce penalties.
Optimize vendor performance fast

Track technician response and completion times to improve accountability and overall service delivery.

Work order maintenance software tracking refrigeration and in-store asset repairs.

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Keep stores running and customers coming back

Respond to issues instantly

Assign refrigeration, lighting, or POS repairs before they impact store operations and sales.
Reduce downtime for critical assets

Use work order maintenance software to prioritize and track HVAC, cold storage, and other high-impact systems across all locations.
Maintain brand standards consistently

Keep every store safe, clean, and compliant with regularly scheduled and tracked work orders.

Healthcare

Real Estate

Office Spaces

FM Service

Retail

From healthcare to retail, see how we tailor our platform to your operational needs.

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“FMs rely on outdated tools, forcing clients to adapt to inefficient processes. Facilio provides real-time reports and comprehensive IoT and sustainability insights for growth.”

— Mark Hazelwood,
Managing director, Q3 FM

200+
Locations

3x
Contracts won

2x
Revenue growth

Company size
Enterprises

Industry
Facility services

Read case study

Ready-to-deploy O&M efficiencies served with modularity

There is no one-size-fits-all solution when it comes to deploying a CMMS.

Pick and choose the modules you need to realise the true value of your properties.

CMMS software

Asset management

Maintenance management

Field Service Management

Manage every work order with speed, clarity, and control—across every site.

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Frequently Asked Questions

Why should I choose Facilio's work order software?

Facilio's work order software offers a comprehensive solution for managing work orders, automating workflows, and optimizing resource scheduling.The platform helps reduce downtime, increase efficiency, and streamline multi-site operations by integrating real-time tracking and customizable workflows

What key features does Facilio's work order software offer?

Key features include real-time work order scheduling, automated notifications, integration with preventive maintenance programs, customizable templates, and detailed reporting. Facilio allows for calendar-based dispatch and drag-and-drop job assignments to avoid conflicts and ensure efficient task completion.

What does work order software do?

Work order software automates and simplifies the entire process of creating, assigning, tracking, and completing maintenance tasks. By centralizing these tasks in one platform, it helps reduce manual effort, ensures real-time visibility, and increases operational efficiency across multi-site facilities.

How can I track my work orders?

Tracking work orders is seamless with a work order management system that provides a single dashboard for real-time updates. You can monitor the status of tasks, receive notifications, and ensure timely execution of maintenance requests through automated workflows.

How is work order software different from a CMMS?

While both work order software and a CMMS (computerized maintenance management system) handle maintenance operations, work order software specifically focuses on managing work orders, scheduling tasks, and ensuring completion.A CMMS, on the other hand, provides a broader scope, covering asset management, preventive maintenance and inventory management.

What types of work orders can be managed?

With work order management software, you can handle various types of work orders, including corrective, preventive, emergency and routine maintenance. Each type of task can be easily scheduled and customized based on urgency and priority, ensuring efficient operations.

What information should a work order contain?

A well-structured work order should include details such as task description, priority level, assigned personnel, required tools, due dates, and any specific instructions. With customizable templates, you can streamline work order processing and ensure consistency across your operations.

How much will it cost to implement Facilio's work order management software?

The cost of implementing Facilio's work order management system can vary depending on the features and scale of your operations. By automating tasks and centralizing work orders, businesses can achieve significant savings in both time and resources, making the investment worthwhile.

Which industries can benefit from work order software?

Industries such as real estate, healthcare, retail and facilities management greatly benefit from using Facilio's work order management software. Whether managing multi-site operations or ensuring compliance through routine maintenance, this tool optimizes workflows for a range of sectors.

How can I tell if Facilio's work order software is right for my business?

If your business deals with frequent maintenance tasks, requires multi-site coordination, or needs a variety of maintenance workflows, then Facilio's work order software is an ideal solution. It helps streamline operations, improves task visibility, and enhances overall productivity.

Is Facilio's work order system compatible with other platforms?

Yes, Facilio's work order management system integrates seamlessly with other tools such as asset management software, CMMS, and ERP systems, allowing you to create a unified operational environment without disruption.See all integrations that Facilio supports >

Can I use this software for preventive maintenance?

Definitely! Facilio's work order management software supports preventive maintenance, allowing you to schedule tasks in advance and automate workflows to prevent equipment failures. This ensures that your assets are maintained at peak performance with minimal downtime.