Managing Help Center Services

The Help Center module typically serves as a centralized solution designed to assist users in accessing information, seeking guidance, or resolving queries related to the facility's services, operations, or issues. This module is created to provide support, guidance, and relevant resources to users within the application. To navigate to this module, click the (Help Center) icon in the sidebar menu. The Service Requests section appears by default as shown below.

The upcoming sections explain the features and functionalities of the Help Center module in Facilio.

Handling a Service Request

Through the Maintenance application, the facility management team attains comprehensive control over the maintenance process.

Working with Service Catalog

Service catalogs are designed to standardize the process of service delivery, providing transparency and accessibility to the available service offerings.

Managing Contact Directory

Managing the Contact Directory in the Service Request module involves maintaining a comprehensive and organized list of contacts relevant to service requests.

Managing Documents

Managing Administrator Documents involves overseeing and organizing various documents, guides, or resources intended for administrators or users within the application