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Introduction

A service request refers to a formal submission or communication made by an individual or organization to request a specific service or assistance from another party or service provider. It could involve a wide range of needs, such as maintenance, repairs, support, information, or any other type of service required from an entity or service provider. These requests are essential for effective service delivery, as they help providers understand and fulfill the requirements and expectations of their customers or users.

The process of making a service request typically involves accessing the organization's service request system, navigating to the service request section or form, providing detailed information about the service needed, submitting the request through the system, receiving a confirmation or reference number, tracking the status of the request, and potentially receiving communication and updates from the service provider throughout the resolution process. This structured process ensures efficient communication and handling of service-related needs within the organization, which is vital for ensuring customer satisfaction and maintaining the quality of service provided.

Types of Service Requests​

Service requests can encompass a diverse range of needs within an organization. Some common types of service requests include:

  • Maintenance Requests – Concerned with the repair or upkeep of equipment, facilities, or systems.
  • IT Support Requests – Related to technical assistance, software issues, hardware problems, or general IT support.
  • Facility Service Requests – Encompassing requests for office space changes, room setups, or facility-related needs.
  • Human Resources Requests – Covering HR-related inquiries, employee onboarding, leave requests, or policy clarifications.
  • Procurement/Retail Requests – Pertaining to the acquisition of goods or services, including purchase requests or supply replenishment.
  • Travel Requests – Involving requests for travel arrangements, approvals, or reimbursement.
  • Event Planning Requests – Focused on organizing events, conferences, or meetings.
  • Access Requests – Centered around requests for system access, building access, or permissions.
  • Training Requests – Related to employee training, workshop attendance, or skill development.
  • Specialized/Other Requests – Depending on the organization, there can be specialized service requests unique to its operations.

These categories provide a broad overview, and the specific types of service requests may vary based on the nature and industry of the organization. The Service Request module is designed to handle and streamline the processing of various service request types, ensuring efficient and organized service delivery.

Service Request in Facility Management​

In facility management, a service request is a formalized process initiated by tenants, employees, or stakeholders to report an issue, request a service, or seek assistance related to the facilities they occupy. These requests can cover a wide range of areas, including maintenance, repairs, room setups, cleaning, security, and more. The Service Request module in facility management software allows for the streamlined submission, tracking, and resolution of these service requests, ensuring a prompt and efficient response to the needs of the tenants/occupants and the maintenance of a well-functioning facility.

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