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Offline for Work Order Module

Tabs Accessible:​

In offline mode, Summary and Tasks tabs will only be accessible within a work order record.

Actions Supported in Offline Mode:​

The following actions can be performed while working in offline mode:

  • Update task inputs such as Text, Number, Options, and Readings (with units).

  • Close or reopen existing tasks.

  • Upload attachments and add comments to tasks.

  • Capture work duration automatically — from Start Work to Close.

  • Attach Before and After task photos.

  • All mandatory task validations, such as required photos or input fields, will continue to be enforced.

  • Defined System button actions will be executed.

  • When pausing a work order, the app captures pause comments for reference.

Actions Not Supported in Offline Mode:​

The following actions are not available when working offline:

  • Creating, editing, or deleting work orders.

  • Adding new tasks, items, tools, services, or labor.

  • Raising inventory requests from plans or actuals.

  • Reporting downtime for equipment or assets.

  • Printing or downloading work orders.

  • Task validations such as deviations or creation of deviated/remedial work orders.

  • SLA escalations and related actions are delayed until the app is back online.

  • Custom workflows, stateflows, notifications, and emails that normally run online will not function in offline mode.

  • Platform customizations such as connected apps or custom buttons are not supported while offline.

Data Synchronization in Online Mode:​

When the device reconnects to the internet, all updates made while offline are automatically synchronized in the background. Users don’t need to take any manual action, and a notification confirms once the sync is complete.

After synchronization:

  • All automated actions, such as emails, notifications, and workflows, resume as they normally would in online mode.

  • SLA calculations are re-executed based on the time the technician clicked Start Work while offline. If any SLA breach is identified during this recheck, the corresponding escalation actions will trigger automatically.

  • There are no limits on the number of records that can be synchronized once the device reconnects.

  • This ensures that every update performed offline is securely captured and reflected across the system once the app returns online.

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