Workforce
Workforce Management plays a crucial role in efficiently allocating appropriate resources, such as field agents and equipment, for specific services based on factors like priority, location, and required skills. This ensures that the right individual with the necessary tools and skills can promptly reach the required site. Workforce Management typically includes activities such as scheduling, staffing, time and attendance tracking, performance management, and task assignment.
The potential benefits of Workforce Management involve increased employee productivity, enhanced labor planning, reduced operational expenses, effective time management, and improved customer service. Workforce Management is increasingly adopted by organizations operating in sectors where time-sensitive tasks are prevalent and employees are paid on an hourly basis.