Services
Services in Field Service Management encompass a wide range of activities aimed at delivering high-quality field service experiences to customers. These activities may include maintenance, repairs, support, information, or any other services required by an entity. Service requests play a crucial role in effective service delivery as they enable providers to understand and fulfill the requirements and expectations of their users. Managing and coordinating field service operations involves receiving and processing service requests, creating work orders, and scheduling appointments. The primary objective of these operations is to ensure timely, efficient, and satisfactory resolution of user issues and service needs.